Privacy
What we ask you for, why we ask, and how to have it deleted. Short, because we collect very little.
The short version
We ask for the details needed to deliver your order. There are no customer accounts. We also use the Meta Pixel to measure visits from our Facebook and Instagram advertising.
What we hold
- When you place an order
- Your name, mobile number, delivery address, city and any note you leave for the courier, along with what you bought and what it cost. We need every one of these to deliver and to call you if something is unclear.
- When you pay by transfer
- If you send a screenshot of a bank, JazzCash or EasyPaisa transfer, we keep that image against your order so we can check the money arrived. We never see or store your card or banking login details — there is no card gateway on this site.
- When you ask for a piece made to fit
- Your measurements, name, mobile number and city. These are used to quote and to cut the piece, and for nothing else.
- Your cart and saved pieces
- These stay in your own browser and are never sent to us. Clearing your browser data clears them. They do not follow you to another phone, and we cannot see them.
Cookies
Essential cookies keep the shop owner signed in, hold the second step of that sign-in, and remember that this browser placed a particular order so it can show you the confirmation. The Meta Pixel also uses advertising cookies to help measure our ads and connect site visits with activity on Meta services. A short-lived cookie identifies a newly placed order for purchase measurement, and a browser storage entry helps prevent counting it twice. You can block cookies in your browser settings.
Who else sees it
The courier gets your name, address and phone number, because that is how a parcel arrives. Our hosting provider stores the site and its database, and our image host stores the photographs — including any transfer screenshot you send. We do not sell your order details.
The Meta Pixel sends page visits, order totals in PKR, product identifiers, prices and quantities, the page URL, and browser and device information to Meta to measure advertising and help show relevant ads. Meta processes this information under its privacy policy. You can manage advertising preferences in your Meta account.
If you message us on WhatsApp or Instagram, that conversation lives on their service under their terms, not ours.
How long we keep it
Orders are kept as a business record so we can honour exchanges and answer questions about a past purchase. Custom design requests are kept while we are talking to you about them. Ask us to delete either and we will, unless we are required to keep the record of a completed sale.
Asking us to change or delete it
Write to admin@bilques.com or message us on WhatsApp and tell us what you want corrected or removed. We will need enough to find your order — the order number or the mobile number you used.
Questions about any of this go to the same address. See also our terms.